Terms & Conditions
Our policy is NOT to share your personal data with anyone outside of this organization. Your shipping information is provided to our shipping service (typically UPS) so you can receive your delivery. You will periodically receive coupons from us to your email address unless you choose to be removed from the list to receive them. We do not spam our client’s with needless advertising or crazy offers. Your email address is not shared with or sold to anyone outside the company. We strongly believe in the right to privacy and make every effort to keep your information private. We are extremely protective of our client data and know our clients are the lifeblood of the organization.Safe & Secure Shopping
We guarantee your transaction will be safe with us. Our site uses the most current Secure Sockets Layer (SSL) encryption technology for our online e-commerce transactions. All personal data is encrypted before it moves through the internet to make it impossible to read by anything but our authorized decrypting computer. This is the same technology used by banking websites. To constantly verify this technology is updated and working properly, we use GeoTrust to test it daily for any possible vulnerability. Experts agree that it is safer to use your credit card on SSL websites than it is to use in a restaurant or store. Due to federal banking laws, your liability is limited to $50.00 for fraudulent charges. We agree to cover up to the $50.00 fee, should unauthorized use of your credit card data occur as a result directly caused by a breach of our SSL secure server.
If you still do not want to give your credit card data over the internet, you have 2 options.
1) Call us at 800 825-2148 and we will take your order over the phone.
2) Just continue to the checkout page. Fill the page out completely and use your browsers print feature to make a hard copy. Now fax that copy over to us at 623 582-1107 and we will hand process your order.
We offer UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air Saver and Next Day Air Early AM to the Continental USA. Outside the USA we offer other options. Since UPS is not permitted to deliver to PO boxes we do not offer PO Box delivery. If you are a commercial client and wish to use your own UPS or FedEx account please contact us.
Our server knows the shipping weight and size of all items and contacts the UPS server during your checkout procedure. It retrieves our shipping cost and charges you that same amount. It is important to note that since certain items are extremely light but large, the shipping cost may seem odd. This is because part of the calculation UPS and FedEx use incorporates the physical size of the shipping box. Basically, if you fill a semi truck with 6 large helium balloons OR with 20 pallets of bricks, the truck has no more room for additional items and is full. Size does matter in the shipping business.
Orders delivered outside the USA “may” have import duties or fees which we do not charge you for at the time of your purchase. Those fees vary based upon the country, item and item cost and are collected by the delivery service upon delivery to your location.
The total time it will take to receive your order is dependent upon your shipping zip code and method selection. Below is a graphic which is based upon ground shipments. Days counted are business days and do not include weekends and UPS holidays.
To apply for a refund or exchange, contact customer service for an RMA number. Carefully repackage the item and include a copy of your packing slip in the box along with a note as to why you are returning it. Refunds will only be issued for new, uninstalled and resalable merchandise, returned to us in the original packaging within 30 days of receipt. There are NO restocking fees, but you are responsible for the original shipping cost as well as the shipping cost back to us.
Receipt of damaged goods must be reported to us immediately. If the item is damaged in shipping you should refuse to accept delivery. Some delivery services will permit you to inspect the item before refusing to accept it. Refused items are returned to us by the delivery service. We make every effort to carefully pack our shipments to make sure they get to you undamaged but no system is perfect and things can happen in transit. Custom ordered, printed and custom sized items will not be accepted for return.
Once we receive a returned item it is inspected for conformity to our policy. Credits are issued within 24 hours of receiving your return, to the original payment method or credit card only. Credit card adjustments may take up to 7 days to appear on your online credit card system due to banking delays.
Returns are to be shipped to the address on the packing slip.
> OTM RETURNS
1513 W Whispering Wind
Phoenix, AZ 85085
Most items are warranted by their respective manufacturer for 12 months against defects due to manufacturing flaws. Certain items have a longer or shorter manufacturer’s warranty. Some items are disposable and therefore are not warranted for any period of time. These items include but are not limited to air filters and humidifier pads. We do not warranty any item which has been subjected to improper handling, shipping, neglect, abuse, unauthorized repair, modification or alteration. Warranties do not cover products that have physical damage. All warranties expressed or implied are provided by the “manufacturer” of the item you purchased “not” this website or its owners. Contact us to exchange or repair your item in the warranty period.